Terms & Conditions

The following constitutes a contractual agreement between MZ Travel Services, hereinafter referred to as MZ Travel or us, and the purchaser of any of our hajj programs, hereinafter referred to as “customer.” Acceptance of such agreement can be accomplished through written signature on the contract or through performance, which is purchase of one of our hajj packages. By purchasing a hajj package or signing our terms & conditions customer warrants:

  1. Reservation / Deposits/ Fees:

    MZ Travel accepts checks, money orders and cash. Your payment is not deemed made until it is received by MZ Travel.

    Deposit amount: $2,000 per person upon registration

    Second payment amount: $2,500 per person by March 05, 2020

    Final payment: covering full balance must be paid before End of Ramadan.

    Your booking is not confirmed until the deposit is received by MZ Travel and you receive written confirmation of your booking from MZ Travel. Please review and verify your booking invoice thoroughly and contact MZ Travel immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your visa has been processed, there will be NO refunds available for the package(s) you have purchased. Hajj fees issued by the Kingdom of Saudi Arabia or related to the ritual animal sacrifice are additional to and not included in any package or programs.

  2. Cancellation policy:
    • Within 15 days from registration or before February 10, No cancellation fee.
    • From February 11 thru March 15, $1000.00 per person cancellation fee.
    • From March 16 thru April 20, $1,500.00 per person cancellation fee.
    • After April 20,  no-refund will be made on any reservation.

    Cancellation must be received in writing.

  1. Warranty:

MZ Travel is an Agent provider and cannot be held liable for any and all claims that may arise from its vendors. Vendors include but are not limited to, Hotels, Airlines, Transportation companies, Consulate offices, Embassies, and government service providers in Mina, Arafat and Muzdalifah. MZ Travel recommends that customers obtain and review the warranties provided by the vendors if any such situation shall arise Situations which MZ Travel are not liable include but are not limited to: Cleanliness & upkeep of Hotel Rooms, denial of visa from consulate, delayed flight, Mina & Arafat tent locations and electrical power, Arafat bathroom conditions, Air Conditioning units in Mina, and damaged buses.

  1. Insurance:

MZ Travel advises all customers to obtain travelers insurance prior to departure for any of our tour packages. Many of the issues that may arise which customer will have no recourse against MZ Travel may be remedied by purchase of Travelers insurance on your own or can be arranged by MZ Travel if requested. Situations which may be aided by possession of travelers insurance include but are not limited to: Lost luggage, Medical Expenses, personal expenses and last minute cancelations.

  1. Lost Luggage:

MZ Travel is not responsible for any lost or stolen luggage or personal items for the durations any of our packages. It is customer’s responsibility to take care of all personal and valuable items at all times. MZ Travel recommends customer purchases insurance to protect themselves should such a situation arise. MZ Travel is not responsible to transport or oversee transportation of customer’s luggage.

  1. Safety & Health:

Customer understands that Tour packages are often held in developing and undeveloped countries, due to this there are many unknown and inherent risks associated with embarking on journeys of this nature. Customer acknowledges that MZ Travel cannot be held responsible for any damages resulting from any acts including but not limited to: negligence of Vendor, political unrest and forces of nature. Furthermore, we are not qualified to provide medical assistance should the need arise. We will take all reasonable efforts to assist any and all injured customers. However, customers will not hold us responsible for inability to treat or care for customer. In addition MZ Travel is not responsible for delays in arrival of medical personnel. Customer understands that many of our tour packages involve long and exhausting walks. Particularly our hajj packages, can take an exhausting physical toll on any and all customers regardless of physical condition. Customers with prior physical conditions are required to make disclosure to Discount travel staff prior to departure. Discount Travel will do it’s best to accommodate customers with health conditions, however by purchasing a package from MZ Travel, customer warrants that they are able to complete and participate in all aspects of said package. Should customer be unable to participate in any aspects of our tour packages, it is customer’s responsibility to find a companion to assist them.